Senior Technical Support Specialist

3 days ago


Crawley, West Sussex, United Kingdom CV Library Full time
Company Overview
We are CV Library, a dynamic and diverse employer with a flexible, hybrid working approach. Our team is passionate about providing exceptional support to our customers.

Job Description
We are seeking a highly skilled Senior Technical Support Specialist to join our team. As a Technical Services Consultant, you will provide technical support and guidance for our product and surrounding legislation. You will act as a point of contact for customer services teams to resolve customer issues and enhance processes. Your excellent communication skills will ensure that complex information is conveyed in simple language, ensuring understanding among our customers. You will keep customers informed about regulatory and legislative changes and identify training needs to provide coaching to customer service staff.

Required Skills and Qualifications
To succeed in this role, you will need prior experience in a technical position or financial services environment. Pensions knowledge and expertise are essential. A generous pension scheme with up to 14% employer contribution, 25 days starting annual leave allowance, plus your birthday off, onsite parking in our office, comprehensive benefits package, including income protection and critical illness cover, an opportunity to work from abroad, support for parental and adoption leave, ongoing learning and development opportunities, and a range of social clubs and events make us an attractive employer.

Salary: £50,000 - £65,000 per annum (dependent on experience).

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