Technical Support Specialist

1 week ago


Crawley, West Sussex, United Kingdom Zenzero Full time

Zenzero is seeking a Technical Support Specialist to support customers and end-users with general advice, incident resolution, and service requests.

Responsibilities:
  • Support customers and end-users with general advice, incident resolution, and service requests.
  • Work with defined SLAs, project teams, and assist with deployments and installations.
  • Configure and build end-user computing devices to agreed standards.
  • Visit customer sites for installations, upgrades, and reactive support for network, server, and storage equipment.

The estimated salary for this position is $60,000 - $80,000 per year, depending on experience and qualifications.

Requirements:
  • Knowledge of Microsoft 365, Azure, Intune, and Autopilot.
  • Experience with ConnectWise Manage, ServiceNow, Remedy, or Autotask.
  • Operational understanding of ITIL aligned environments, SLAs, incident management, and change management.


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