Technical Support Specialist
1 week ago
Zenzero is seeking a Technical Support Specialist to support customers and end-users with general advice, incident resolution, and service requests.
Responsibilities:- Support customers and end-users with general advice, incident resolution, and service requests.
- Work with defined SLAs, project teams, and assist with deployments and installations.
- Configure and build end-user computing devices to agreed standards.
- Visit customer sites for installations, upgrades, and reactive support for network, server, and storage equipment.
The estimated salary for this position is $60,000 - $80,000 per year, depending on experience and qualifications.
Requirements:- Knowledge of Microsoft 365, Azure, Intune, and Autopilot.
- Experience with ConnectWise Manage, ServiceNow, Remedy, or Autotask.
- Operational understanding of ITIL aligned environments, SLAs, incident management, and change management.
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