Technical Support Specialist

8 hours ago


Crawley, West Sussex, United Kingdom Uptime Solutions Ltd Full time
Uptime Solutions Ltd Job Description

We are seeking a highly motivated Technical Support Specialist to join our team at Uptime Solutions Ltd.

About the Role

This is an exciting opportunity for an IT professional to deliver exceptional customer support services to our MSP partners. As a Technical Support Specialist, you will be responsible for providing first-line technical assistance to clients, troubleshooting issues, and escalating more complex problems to senior engineers.

Responsibilities
  • Deliver high-quality technical support services to customers via phone, email, or chat
  • Troubleshoot a range of technical issues, including Windows 10, Office 365, Microsoft Office, printers, and scanners
  • Basic administration of Windows Server 2016 and 2019
  • Network troubleshooting and identifying higher-level issues for escalation to senior engineers
  • Excellent communication skills, both verbal and written, to ensure effective issue resolution and customer satisfaction
Requirements
  • Possess strong analytical and problem-solving skills with experience in IT helpdesk or remote support environments
  • Familiarity with Autotask RMM or PSA platforms is a plus
  • Strong passion for technology and self-development
What We Offer
  • A competitive salary of £25,000 - £30,000 per annum (dependent on location)
  • Ongoing training and development opportunities to enhance your skills and advance your career
  • A dynamic and supportive work environment with a talented team of professionals


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