Senior IT Support Specialist

13 hours ago


Crawley, West Sussex, United Kingdom Manor Royal Business District Full time

Company Overview:

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We are a leading IT services provider based in the Manor Royal Business District, offering cutting-edge solutions to our clients.

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About the Role:

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We are seeking an experienced Senior IT Support Specialist to join our team. As a key member of our support desk, you will provide high-level technical assistance to our clients, ensuring their IT systems run smoothly and efficiently.

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Job Responsibilities:

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  • Provide 2nd and 3rd line technical support to our clients, including troubleshooting and resolving complex IT issues.">
  • Work closely with our clients to understand their IT requirements and deliver tailored solutions to meet their needs.">
  • Stay up-to-date with the latest IT technologies and trends, ensuring our clients receive the best possible service.">
  • Collaborate with our team to achieve excellent client satisfaction ratings and maintain a positive reputation for our company.">
  • Conduct regular site visits to ensure our clients' IT systems are running efficiently and effectively.">
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Requirements:

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  • You must have a strong background in IT support, with a minimum of 5 GCSEs at Grade C or above (or equivalent).">
  • A degree in a related field is desirable, as is further education in engineering or IT.">
  • Excellent communication skills are essential, as you will be interacting with clients on a regular basis.">
  • You must be able to work flexibly and make decisions using your own initiative.">
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Salary and Benefits:

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The successful candidate can expect a salary of £28,000 per annum, plus a range of benefits, including a company pension scheme and health and wellbeing programme.

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Working Hours:

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This role is Monday to Friday, with occasional travel required to client sites.

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Experience:

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A minimum of 3 years' experience in the IT Services sector is required, with a strong background in IT support.

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Licence/Certification:

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A full UK driving licence (manual) is required for this role.



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