Technical Support Specialist
4 days ago
We are seeking a skilled Technical Support Specialist - Hybrid to join our team at Uptime Solutions Ltd.
About the RoleThis is an exciting opportunity for a talented individual to work in a fast-paced environment, providing market-leading technical support to our clients. As a Technical Support Specialist, you will be responsible for delivering 1st line IT support services while escalating issues requiring more senior resources to a suitable engineer.
Key Responsibilities- Troubleshooting a range of technical issues experienced by our clients, including Windows 10, Office 365, Microsoft Office, printers and scanners, and various customer applications.
- Administration of Windows Server 2016, 2019, and network troubleshooting.
- Using our PSA platform to log and respond to support tickets.
- Identifying and escalating higher-level issues to a senior engineer.
- Providing excellent communication skills, both verbally and in writing.
- Possession of passion for technology and self-development.
- Experience working for a managed service provider.
- Knowledge of Autotask RMM or PSA.
You will receive:
- A competitive salary of $45,000 - $55,000 per annum, depending on experience.
- Ongoing training and professional certifications to enhance your skills.
- A dynamic and supportive work environment.
- The opportunity to grow with our company.
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