Technical Support Specialist
4 days ago
About the Role
We are seeking a skilled Service Engineer to join our team in Crawley or surrounding area. As a Service Engineer, you will be responsible for providing technical support to our customers and resolving ongoing issues. You will deliver a quality and reliable service to our customers and colleagues.
Main Responsibilities
- Ensure adherence to Franke UK Technical Standards and Processes
- Participate in an on-call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends)
- Identify technical skills gaps and highlight areas for improvement
- Manage stock levels and report any issues to the Regional Service Managers
- Maintain excellent customer relations at a site level
- Stay up-to-date with all company administration and training courses
- Highlight issues requiring Account Support due to ongoing customer issues
Requirements
To be successful in this role, you should have:
- A minimum of 2 years' experience working in the coffee machine or vending industry
- Excellent communication and problem-solving skills
- The ability to work independently and as part of a team
- A strong understanding of technical standards and processes
- Competency in using phone and laptop applications
This is an exciting opportunity for a skilled professional to join our team. We offer a competitive salary range of £35,000 - £40,000 per annum, depending on experience, and a comprehensive benefits package, including professional growth and development opportunities.
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