Technical Support Specialist

4 days ago


Crawley, West Sussex, United Kingdom Hireful Full time

About the Role


We are seeking a skilled Service Engineer to join our team in Crawley or surrounding area. As a Service Engineer, you will be responsible for providing technical support to our customers and resolving ongoing issues. You will deliver a quality and reliable service to our customers and colleagues.



Main Responsibilities

  • Ensure adherence to Franke UK Technical Standards and Processes
  • Participate in an on-call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends)
  • Identify technical skills gaps and highlight areas for improvement
  • Manage stock levels and report any issues to the Regional Service Managers
  • Maintain excellent customer relations at a site level
  • Stay up-to-date with all company administration and training courses
  • Highlight issues requiring Account Support due to ongoing customer issues


Requirements

To be successful in this role, you should have:



  • A minimum of 2 years' experience working in the coffee machine or vending industry
  • Excellent communication and problem-solving skills
  • The ability to work independently and as part of a team
  • A strong understanding of technical standards and processes
  • Competency in using phone and laptop applications


This is an exciting opportunity for a skilled professional to join our team. We offer a competitive salary range of £35,000 - £40,000 per annum, depending on experience, and a comprehensive benefits package, including professional growth and development opportunities.



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