Technical Solutions Professional
2 days ago
**Job Title:** Technical Solutions Professional
**Location:
We are seeking a skilled Technical Solutions Professional to join our team at Zenzero. As a member of our Field Services team, you will play a critical role in supporting our customers and their end-users by providing expert advice and guidance on various IT-related matters.
Salary:$65,000 - $85,000 per annum
About the Role:
We are looking for an individual with a strong technical background and excellent communication skills to join our team as a Technical Solutions Professional. In this role, you will be responsible for visiting customer sites to complete scheduled activities such as installations, desk moves, upgrades, and changes. You will also provide reactive support for Network, Server, and Storage equipment located on customer sites.
Key Responsibilities:
- Provide expert technical advice and guidance to customers and their end-users
- Visit customer sites to complete scheduled activities such as installations, desk moves, upgrades, and changes
- Provide reactive support for Network, Server, and Storage equipment located on customer sites
- Work with internal teams to ensure that all tasks are completed efficiently and effectively
- Collaborate with colleagues to resolve technical issues and improve processes
Required Skills and Qualifications:
To be successful in this role, you will need:
- A strong technical background in IT, including Microsoft 365 and general business IT systems
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving skills and attention to detail
- Experience working in an ITIL-aligned environment
Benefits:
As a member of our team, you will enjoy a range of benefits, including:
- A competitive salary and bonus structure
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- Access to the latest technology and tools
- A flexible working arrangement to balance your work and personal life
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