IT Support Specialist

7 days ago


Crawley, West Sussex, United Kingdom Uptime Solutions Ltd Full time

About Uptime Solutions Ltd

We are a leading Managed Service Provider (MSP) offering cutting-edge technical support services to our clients. Our team is dedicated to delivering exceptional service, and we're looking for talented individuals to join us in achieving this goal.

Salary Range

We offer an attractive salary package of £28,000 - £35,000 per annum, depending on experience, as well as opportunities for growth and professional development within the company.

Job Description

We are seeking a highly skilled IT Support Specialist to join our Client Solutions team. In this role, you will be responsible for delivering 1st line IT support services to our client base, including troubleshooting technical issues, providing basic administration of Windows Server 2016 and 2019, and using our PSA platform to log and respond to support tickets.

Your Key Responsibilities

  • Troubleshoot a range of technical issues experienced by our clients, including Windows 10, Office 365, Microsoft Office, printers and scanners, and various customer applications.
  • Provide basic administration of Windows Server 2016 and 2019.
  • Use our PSA platform to log and respond to support tickets.
  • Identify and escalate higher-level issues to senior engineers.
  • Demonstrate excellent communication skills, both verbally and in writing.

Requirements

To succeed in this role, you will need:

A passion for technology and self-development.Experience working in an IT Helpdesk or remote support environment.Knowledge of Autotask RMM or PSA.

What We Offer

In return for your hard work and dedication, we offer:

A competitive salary package.

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