Hospitality Team Member in Westbury Fields
3 weeks ago
The Hospitality Assistants work closely with the Head Chef and Chef to provide a food and drink service in a welcoming, clean environment for our residents/customers in our village cafe.
Key Responsibilities:
- Creates a welcoming environment for residents and customers in our village restaurants with a focus on customer service and providing a wide variety of food and drinks.
- Builds a rapport with residents and provides a café/barista service in the village restaurants.
- Serves customers using the Electronic Point of Sale (EPOS) system.
- Responsible for day-to-day cleanliness, hygiene, and washing up after a food service.
- Safely closes down the kitchen at the end of the day in line with protocols in preparation for the next day and removes waste.
Communication Skills:
- Writes notes and messages, demonstrating numeracy, literacy, and verbal skills.
- Communicates with people with differing communication needs.
- Encourages and influences others.
- Understands and follows instructions and procedures.
- Displays strong customer service skills.
- Uses mixed methods and mediums of communication.
Thinking Style:
- Analyses and evaluates given information.
- Adapts style and approach appropriate to the situation or task.
- Structures tasks and activities.
- Pre-empts issues and trouble-shoots.
- Refers appropriate decisions to the line manager.
- Identifies and recommends learning and development areas for colleagues.
- Challenges or suggests new ways of working to promote the efficiency of the unit or team.
Well-being and Values:
- Works effectively as part of a team.
- Builds relationships of trust with others (team, residents, and their family and friends).
- Potential exposure to challenging, physical, or emotional situations.
- Collaborates with residents, tailoring service to meet individual needs.
- Promptly responds to or refers to the team leader/line manager (as appropriate to the role), issues of residents or colleagues' health or well-being.
- Understands the needs of older people and people with dementia (including willingness and motivation to learn).
- Aware of cultural and individual differences in all interactions and service areas.
Working with Others:
- Works effectively as part of a team.
- Builds relationships of trust with others (team, residents, and their family and friends).
- Potential exposure to challenging, physical, or emotional situations.
- Flexible style, stepping in to support team members when required, including on other sites.
Other Skills and Qualifications:
- Knowledge and experience of good food hygiene practices.
- Knowledge of health and safety principles.
- Good standard of general education.
Desirable Qualifications:
- Barista trained.
- Food hygiene qualification level 2.
- Diploma (or NVQ) level 1 Catering/Food Service or equivalent.
- Experience working in a busy café/restaurant environment.
- Experience of working with older people.
- Experience using an EPOS system.
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