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Hospitality Cafe Assistant

2 months ago

Bristol, Bristol, United Kingdom St Monica Trust Full time
Job Summary

We are seeking a highly skilled and experienced Hospitality Cafe Assistant to join our team at Cricketers Westbury Fields. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, managing the day-to-day food and beverage provision, and ensuring a vibrant atmosphere in our newly refurbished café.

Key Responsibilities
  • Manage the day-to-day food and beverage service, including cooking, preparing, and serving food and beverages to meet the needs and preferences of our residents and customers.
  • Work closely with the Head Chef and Catering Team Lead to implement changes and improve the dining experience.
  • Engage with residents and customers to meet their needs and preferences, actively seeking and responding to feedback and suggestions.
  • Manage the Front of House service, promoting good customer service and making improvements to the dining experience.
  • Responsible for day-to-day temperature checks, quality and presentation, labelling food, allergens, waste disposal, and general catering/kitchen hygiene and cleanliness.
  • Plan, stock rotate, and order using the Caternet system.
  • Complete internal and external audits and activities using the Trust's systems in relation to health and safety, HACCP, and COSHH.
  • Deputise for the Head Chef where required.
  • Line manage a team of Hospitality Assistants, including recruitment, managing absence and performance, and associated activities on the Trust's people system.
Requirements
  • Diploma Level 2 in Food Production/Catering (or equivalent)
  • Experience of supervising others
  • Experience and knowledge of special dietary requirements/modified diets, advising on nutrition, hydration, and dietary needs
  • Previous experience working within a budget
  • Experience working within a busy and fast-paced kitchen environment
  • Experience working in a café/restaurant
  • Experience of stock ordering and management
  • Knowledge of food hygiene and health and safety legislation and best practice
  • Good standard of IT skills, including Microsoft Excel, Word, Outlook, Teams, and bespoke systems
What We Offer

We offer a competitive salary of £12.00 per hour basic, plus enhancement for weekend working, 31 days holiday allowance, access to free gym and pool, generous pension, subsidised meals, discounts on shopping, on-site parking, and much more.

This is an exciting opportunity to join our team and be part of a vibrant and inclusive community. If you are passionate about food, customer service, and working in a fast-paced environment, we would love to hear from you.