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Hospitality Assistant in Westbury Fields

2 months ago

Bristol, Bristol, United Kingdom St Monica Trust Full time
Job Purpose

The Hospitality Assistants work closely with the Head Chef and Chef to provide a food and drink service in a welcoming environment for our residents/customers in our village cafe.

Key Responsibilities
  • Creates a welcoming environment for residents and customers in our village restaurants with a focus on customer service and providing a wide variety of food and drinks.
  • Provides a café/barista service in the village restaurants.
  • Serves customers using the EPOS.
  • Responsible for day-to-day cleanliness, hygiene and washing up after a food service.
  • Safely closes down the kitchen at the end of the day in line with protocols in preparation for the next day.
Skills and Experience

We are looking for someone with excellent communication skills, who can write notes and messages, communicate with people with differing communication needs, and encourage and influence.

  • Strong customer service skills.
  • Mixed methods and mediums of communication.
  • Analyses and evaluates given information.
  • Adapts style and approach appropriate to situation or task.
  • Structures tasks/activities.
  • Pre-empts issues and trouble-shoots.
Well-being and Values

We value our team members who work effectively as part of a team, build relationships of trust with others, and collaborate with residents to tailor service to meet individual needs.

  • Promptly respond to or refer to team leader/line manager issues of residents or colleagues' health or well-being.
  • Understand the needs of older people and people with dementia.
  • Aware of cultural and individual differences in all interactions and service areas.
Working with Others

We are looking for someone who is flexible and can work effectively as part of a team, build relationships of trust with others, and step in to support team members when required.

  • Flexible style, stepping in to support team members when required, including on other sites.
Essential Skills and Qualifications

We require someone with knowledge and experience of good food hygiene practices, knowledge of health and safety principles, and a good standard of general education.

  • Knowledge and experience of good food hygiene practices.
  • Knowledge of health and safety principles.
  • Good standard of general education.
Desirable Skills and Qualifications

We would prefer someone with barista training, a food hygiene qualification level 2, a diploma (or NVQ) level 1 Catering/Food Service or equivalent, experience working in a busy café/restaurant environment, experience of working with older people, and experience using an EPOS.

  • Barista trained.
  • Food hygiene qualification level 2.
  • Diploma (or NVQ) level 1 Catering/Food Service or equivalent.
  • Experience working in a busy café/restaurant environment.
  • Experience of working with older people.
  • Experience using an EPOS.
Additional Information

This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.

This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.