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Hospitality Team Member

2 months ago

Bristol, Bristol, United Kingdom LGH Hotels Management Full time

The Opportunity

We are seeking a skilled and enthusiastic individual to join our hotel food and beverage team as a Hospitality Team Member. As a key member of our team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.

Key Responsibilities

  • Set up the restaurant and bar for service, ensuring that all standards of presentation are met.
  • Act as the face of the business, maintaining the hotel's brand reputation by delivering exceptional customer service.
  • Engage with guests, take their food and beverage orders, and use upselling opportunities to enhance their experience.
  • Create a welcoming atmosphere that puts a smile on our guests' faces.

Benefits

  • Competitive employee discounts on bedroom rates across our hotel portfolio.
  • Access to our employee room benefit programme across our global portfolio.
  • Shopping discounts on a range of products and services.
  • Eye care and free legal and money advice.
  • Counseling sessions and hospital and death benefit plans.
  • Cycle to work scheme and wellbeing tips and support.
  • Recipe ideas and advice on keeping active and healthy living.
  • Wellbeing podcasts and TV, and breathing exercises.
  • 24/7 advice and support line and team reward and recognition.
  • Free meals on duty and free parking.

Requirements

  • A contagious enthusiasm and sincere desire to create memorable guest experiences.
  • A natural ability to engage with others and a genuine passion for the hospitality industry.
  • Proven experience in a hospitality environment, preferably in hotel or restaurant operations.
  • The ability to remain calm and composed in high-pressure situations.
  • A self-starter with the capability to work independently without supervision.
  • A positive outlook and approachable demeanor that exudes warmth and professionalism.
  • A willingness to learn and a desire to develop within the role.
  • An innate talent and self-assurance in your abilities, coupled with an exceptional attention to detail.

About Us

LGH Hotels Management is a leading hospitality company with a growing portfolio of 42 hotels throughout the UK. We are committed to delivering exceptional customer service and creating memorable experiences for our guests. If you are a skilled and enthusiastic individual who is passionate about the hospitality industry, we encourage you to apply for this opportunity to join our team and contribute to our mission of delivering outstanding hospitality experiences.