Airport Hospitality Team Member

4 weeks ago


Bristol, Bristol, United Kingdom MAG Full time

About the Role:

We are seeking a skilled and friendly Hospitality Host to join our Airport Hospitality Team at MAG. Our award-winning airport lounges offer an exceptional passenger experience, and we are committed to delivering a world-class level of customer service.

Key Responsibilities:

  • Provide a warm welcome to lounge users, ensuring a high level of customer satisfaction.
  • Maintain the lounge facilities to a high standard, performing daily standards checks and reporting any discrepancies.
  • Accurately record lounge customer information, including bookings, and maintain the database.
  • Process payments for direct bookings, reconcile monies taken, and prepare and serve beverages according to product directions.
  • Assist with clearing and organizing the lounge, ensuring a high standard of hygiene in preparation, service, and guest areas.
  • Maintain stock levels, date, and rotation, and replenish food and beverage buffet services.
  • Dispose of waste, including recycling, in the appropriate manner and remove it to the designated location.
  • Provide assisted service to guests during their stay, performing back-of-house duties when catering staff members are not present or are busy.

About You:

We are looking for someone with a solid background in customer service, hospitality, or retail, who is a team player with a first-class approach to customer service. You should have numerical and analytical skills, be computer literate on mainstream PC applications, and have experience working on your own initiative.

Benefits:

  • As a MAG employee, you will have access to great benefits, including access to our employee rewards portal, 24-hour Employee Assistance Programme, MAG Pension scheme, and fantastic career development opportunities.
  • You will also enjoy tax-free airside shopping, meals on duty, and a free shuttle bus from the city centre to the airport.


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