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Housing Services Director
2 months ago
About the Role:
This is a critical position that requires a strategic thinker with a passion for supporting communities. As a Housing Services Director, you will lead the way in ensuring the effective management and recovery of rental income, which is essential for the sustainability of our housing operations.
Your Key Responsibilities:
- Lead a high-performing team that manages income recovery with empathy and understanding, fostering positive relationships and addressing concerns.
- Develop and implement innovative strategies to enhance our income collection processes and engage meaningfully with tenants and colleagues to support timely payments.
- Manage the service charges element for the business, working closely with our finance team to ensure accurate calculation, communication, and review, aligning them with tenant expectations and regulatory standards.
About You:
- You should possess a robust mix of leadership skills, financial acumen, and a deep commitment to tenant engagement.
- Strong communication and interpersonal skills are essential, enabling you to effectively engage with tenants and foster an environment of trust.
- A strategic mindset, paired with problem-solving capabilities, will be crucial in developing innovative income recovery strategies.
The Benefits:
- 28 days annual leave (+ bank holidays)
- Working from home up to 2 days a week, if relevant to your role
- Make big savings on day-to-day expenses with discounts on shopping, groceries, holidays, and days out through our Bernicia Own Benefits platform
- Generous pension scheme
About Bernicia:
- We're a leading housing provider that helps people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that.
- We operate within a set of simple, yet effective values, which blend perfectly to create our unique 'Bernicia Way' culture. This ensures we are customer-focused, through working together, respecting each other, being accountable for our actions, and demonstrating integrity and leadership.
