Housing Service Assistant

4 weeks ago


Ashington, Northumberland, United Kingdom Bernicia Full time £24,412
Housing Assistant Role

Are you passionate about delivering exceptional housing services? Do you enjoy working with customers to provide tailored support? If so, this role is for you.

We're seeking a dedicated Housing Assistant to join our team at Bernicia. As a key member of our Housing Management team, you'll play a vital role in ensuring our customers receive outstanding service.

Key Responsibilities:
  • Support colleagues in delivering excellent housing services to all tenants.
  • Use relevant IT applications to complete housing-related tasks.
  • Assist in allocations and lettings, empty property management, customer viewings, and welcome visits.
  • Participate in new initiatives to improve performance and service delivery.
  • Comply with all relevant legislation, policy, and procedure.

What We Offer:
  • 28 days annual leave (plus bank holidays) based on a full-time role.
  • Working from home up to 2 days a week.
  • Make big savings on day-to-day expenses with discounts on shopping, groceries, holidays, and days out through our Bernicia Own Benefits platform.
  • Generous pension scheme.

About Us:
We're a leading housing provider in the North East, dedicated to helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that. We're committed to the promotion of equal opportunities and welcome applicants from groups who are currently underrepresented at Bernicia.

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