Senior Customer Experience Specialist
6 days ago
We are seeking a highly skilled and experienced professional to join our team as a Senior Customer Experience Consultant. As a key member of our global trade team, you will be responsible for delivering exceptional customer service and driving business growth.
Key Responsibilities- Act as the primary point of contact for customers, providing timely and effective solutions to their queries and issues.
- Build strong relationships with customers, understanding their business needs and drivers, and identifying opportunities to increase revenue and promote added value services.
- Proactively manage customer shipments, tracking and notifying customers of any deviations from the schedule, and providing solutions or alternatives as needed.
- Deliver proactive customer service, maintaining regular contact with customers through phone, service reviews, and face-to-face meetings.
- Reduce the need for service recovery by anticipating and solving problems before they happen, and addressing and fixing the root cause of any issues that may arise.
- Use your relationship with customers to increase revenue, growing our share of wallet and promoting added value services.
- A strong customer service background, with proven success in a similar role.
- A passion for customer satisfaction and service excellence.
- The ability to use rigorous logic and methods to solve difficult problems with effective solutions.
- A flair for learning quickly when facing new problems, and a willingness to take on new challenges.
- Motivated by achieving results, and accustomed to high performance KPIs.
- A strong commercial awareness, able to secure sales through service.
- An excellent communicator, able to relate well to all kinds of people.
- The ability to build rapport and use diplomacy and tact to defuse high tension situations.
- A high sense of responsibility, committed to continual personal development.
Maersk is a global leader in the shipping and logistics industry, with a commitment to creating a better tomorrow and making positive change in the world. We strive to make trade more open, inclusive, and sustainable, and we are proud of our people who define our company's industry leadership, global team culture, and customer-centric focus.
We offer a dynamic and inclusive work environment, with opportunities for career growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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