Customer Experience Specialist

5 hours ago

Liverpool, Liverpool, United Kingdom Maersk Full time
{"h1": "Customer Service Representative", "p": "At Maersk, we are committed to delivering a world-class service to our customers. We are seeking a highly motivated and customer-focused individual to join our Customer Service team in Liverpool.

Key Responsibilities:

* Deliver a 1st class level of customer service to our clients, professionally and efficiently at all times and in accordance with documented procedures
* Liaise with other key parties including third party suppliers and other Maersk offices around the world
* Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency
* Ensure that all documents are processed in accurate and timely fashion in line with company policies and within guidelines
* Produce internal and external reports and statistics as required including client KPI reporting
* Monitor the performance of third party suppliers with the aim of identifying areas for improvement
* Support the client in problem solving by building an in-depth understanding of their business and the problems that impact on it
* Proactively identify challenges within the clients supply chain process which we manage and suggest possible solutions to optimize the process
* Attend client/other meetings as required
* Participate in Supply Chain Management project teams
* Work on other ad hoc tasks and projects as requested

Requirements:

* Passion for customer satisfaction and service excellence
* Previous experience in Logistics (a plus)
* Ability to use rigorous logic and analytical skills to solve complex problems with effective solutions
* Ability to meet tight deadlines, to work in high-paced and changing environment and drive to develop new, more efficient working practices
* Expertise with Microsoft applications: Word, Excel, Outlook
* Good telephone manner and strong Customer Service mind-set and approach
* Outstanding attention to detail

What we offer:

* 25 days annual leave with the option to buy or sell 5 days
* Annual bonus and pension scheme
* Family-friendly benefits and retailer discounts through our partner Benekits
* Access to our Employee Assistance Program with free access to mental and financial health tools
* For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results
* Whilst the role is advertised as full-time we would be happy to discuss possible flexible working options

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

"}

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