Senior Customer Experience Specialist

2 months ago


Liverpool, Liverpool, United Kingdom Maersk Full time

Shape Global Trade Through Exceptional Customer Service at Maersk

Maersk is a global leader in shipping and logistics, dedicated to connecting businesses and facilitating international trade. We are committed to providing our customers with an exceptional experience at every touchpoint.

As a Senior Customer Experience Consultant, you will play a vital role in ensuring customer satisfaction and building lasting relationships. You will be the primary point of contact for resolving complex issues, proactively managing shipments, and identifying opportunities for improvement.

Your Responsibilities:
  • Serve as the escalation point for customers, providing timely and effective solutions to their inquiries and concerns.
  • Cultivate strong relationships with customers, understanding their unique needs and expectations.
  • Maintain a high level of customer satisfaction by effectively handling issues and exceeding service standards.
  • Proactively monitor shipments, ensuring smooth delivery and addressing any potential disruptions.
  • Deliver exceptional customer service through clear communication, empathy, and a commitment to resolving issues promptly.
  • Identify areas for improvement in our customer experience processes and contribute to enhancing operational efficiency.
Who We Are Looking For:
  • A dedicated professional with a proven track record in customer service, demonstrating a passion for delivering exceptional experiences.
  • An analytical thinker with strong problem-solving skills, capable of handling complex situations effectively under pressure.
  • A highly motivated individual with excellent communication and interpersonal skills, able to build rapport and trust with customers.
  • A team player who is adaptable, flexible, and committed to continuous learning and professional development.


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