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Senior Customer Experience Consultant

2 months ago

Liverpool, Liverpool, United Kingdom Maersk Full time

Opportunity

At Maersk, we're committed to making a positive impact on the world through global trade. As a Senior Customer Experience Consultant, you'll play a key role in delivering exceptional customer experiences and driving business growth.

We Offer

As a member of our team, you'll enjoy a dynamic and inclusive work environment, with opportunities to develop your skills and advance your career. Our benefits package includes competitive salary, pension scheme, health insurance, and bonus package. You'll also have access to internal training opportunities and flexible working hours.

Key Responsibilities

As a Senior Customer Experience Consultant, you'll be responsible for:

  • Managing customer relationships and resolving issues in a timely and effective manner
  • Building strong relationships with customers and stakeholders to drive business growth
  • Developing and implementing customer experience strategies to improve satisfaction and loyalty
  • Collaborating with cross-functional teams to ensure seamless customer experience
  • Analyzing customer feedback and data to identify areas for improvement

Who We're Looking For

We're seeking a highly motivated and customer-focused individual with a strong background in customer service and experience in a similar role. You'll have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and adapt to changing priorities.

Additional Information

Maersk is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity and promotes equality.