Senior Customer Experience Consultant
9 hours ago
Opportunity
At Maersk, we're committed to making a positive impact on the world through global trade. As a Senior Customer Experience Consultant, you'll play a key role in delivering exceptional service to our customers, driving business growth, and fostering a culture of inclusivity and sustainability.
We Offer
As a member of our team, you'll enjoy a dynamic and supportive work environment, with opportunities for professional growth and development. Our benefits package includes competitive salary, pension scheme, health insurance, and a bonus package. You'll also have access to internal training opportunities and flexible working hours.
Key Responsibilities
- Act as the primary point of contact for customers, building strong relationships and understanding their business needs.
- Manage customer inquiries, resolving issues promptly and effectively.
- Proactively monitor shipments, notifying customers of any deviations from the schedule and providing solutions or alternatives.
- Deliver exceptional customer service through regular communication, service reviews, and face-to-face meetings.
- Identify opportunities to increase revenue by promoting added-value services and growing our share of wallet.
Who We're Looking For
- A strong customer service background with a proven track record of success.
- A passion for customer satisfaction and service excellence.
- Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
- A commercial awareness and ability to secure sales through service.
- A strong sense of responsibility and commitment to continual personal development.
Additional Information
- Applications will be reviewed continuously, so please submit your application promptly.
- Please submit your CV in English.
- Eligibility to work in the UK is mandatory.
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