Customer Experience Specialist
2 months ago
About Jump Inc
Jump Inc is a rapidly expanding urban playgrounds estate across the UK, dedicated to providing a unique and exciting experience for jumpers of all ages.
Our Mission
We strive to create a fun and safe environment where individuals can come together, socialize, and enjoy a range of activities, from trampolines to inflatables and ninja zones.
What We Offer
- Career progression opportunities
- Comprehensive training and development programs
- Competitive compensation packages
- Employee discounts and benefits
- Bonus schemes and incentives
- A supportive and collaborative team environment
- Free access to our parks and facilities
The Role of the Party Host
The Party Host is a key member of our team, responsible for delivering exceptional customer experiences and ensuring the success of our birthday parties.
Key Responsibilities
- Manage party groups, ensuring a smooth and enjoyable experience for all guests
- Provide exceptional customer service, responding promptly to customer requests and needs
- Engage with partygoers, initiating games and conversation to create a fun and memorable experience
- Ensure party rooms are set up and maintained to the highest standards
- Assist with other duties as required, contributing to the overall success of the park
The Ideal Candidate
We are seeking an individual with a warm, welcoming personality, excellent communication skills, and a passion for delivering exceptional customer experiences.
Requirements
- Previous experience in customer-facing roles, preferably in a similar environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively
- Professionalism and resilience in the face of challenges
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