Customer Experience Specialist

2 months ago


Liverpool, Liverpool, United Kingdom Jump Inc Full time

About Jump Inc

Jump Inc is a rapidly expanding urban playgrounds estate across the UK, dedicated to providing a unique and exciting experience for jumpers of all ages.

Our Mission

We strive to create a fun and safe environment where individuals can come together, socialize, and enjoy a range of activities, from trampolines to inflatables and ninja zones.

What We Offer

  • Career progression opportunities
  • Comprehensive training and development programs
  • Competitive compensation packages
  • Employee discounts and benefits
  • Bonus schemes and incentives
  • A supportive and collaborative team environment
  • Free access to our parks and facilities

The Role of the Party Host

The Party Host is a key member of our team, responsible for delivering exceptional customer experiences and ensuring the success of our birthday parties.

Key Responsibilities

  • Manage party groups, ensuring a smooth and enjoyable experience for all guests
  • Provide exceptional customer service, responding promptly to customer requests and needs
  • Engage with partygoers, initiating games and conversation to create a fun and memorable experience
  • Ensure party rooms are set up and maintained to the highest standards
  • Assist with other duties as required, contributing to the overall success of the park

The Ideal Candidate

We are seeking an individual with a warm, welcoming personality, excellent communication skills, and a passion for delivering exceptional customer experiences.

Requirements

  • Previous experience in customer-facing roles, preferably in a similar environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively
  • Professionalism and resilience in the face of challenges


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