Customer Service Representative
3 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at TotalEnergies. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through effective communication, issue resolution, and account management.
About the RoleThis role is ideal for an individual with 2 years' experience in office-based customer service roles who is confident using full Microsoft packages, particularly Excel. Proficiency in CRM systems is also essential.
Key Responsibilities- Provide timely and professional responses to customer inquiries via various channels.
- Analyse and monitor signalman sites to advise customers on threshold levels for bulk deliveries.
- Process applications/accounts for customers and maintain accurate records in CRM (Salsa).
- Liaise daily with Sales Managers and Area Business Managers to discuss customer service strategies and KPIs.
- Deliver high-quality customer service to meet or exceed sales targets, quotations, order placement, aged debt, and DSO goals.
- Record and gather information on customer complaints, ensuring all details are accurately logged and investigated.
- 2 years' experience in office-based customer service roles.
- Proficient in using full Microsoft packages, especially Excel.
- Experience working with CRM systems.
- Excellent attention to detail and communication skills.
We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience. This role also comes with opportunities for career growth and development within our organisation.
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