Support Specialist

1 day ago


Knottingley, Wakefield, United Kingdom TotalEnergies Full time
About the Opportunity

TotalEnergies is seeking a highly motivated Support Specialist - Customer Experience to join our team. In this role, you will play a critical part in delivering exceptional customer experiences by providing timely and professional support across various channels.

Job Description

The successful candidate will have:

  • 2 years' experience in office-based customer service roles.
  • Excellent communication and problem-solving skills.
  • Strong analytical and technical skills, particularly in Excel.
  • Ability to work effectively in a team environment and adapt to changing priorities.
Responsibilities
  • Respond to customer inquiries and provide solutions in a timely and professional manner.
  • Monitor signalman sites to advise customers on threshold levels for bulk deliveries.
  • Process applications/accounts for customers and maintain accurate records in CRM (Salsa).
  • Liaise with Sales Managers and Area Business Managers to discuss customer service strategies and KPIs.
  • Meet or exceed sales targets, quotations, order placement, aged debt, and DSO goals.
Benefits

We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience. Additionally, you will have opportunities for career growth and development within our organisation.



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