Account Management Advisor

3 weeks ago


Knottingley, Wakefield, United Kingdom TotalEnergies Full time
Job Summary

We are looking for an experienced Account Management Advisor to join our team at TotalEnergies. The successful candidate will be responsible for delivering exceptional customer experiences by providing timely and professional support across various channels.

About the Role

This role is ideal for an individual with 2 years' experience in office-based customer service roles who is confident using full Microsoft packages, particularly Excel. Proficiency in CRM systems is also essential.

Key Responsibilities
  • Provide timely and professional responses to customer inquiries via various channels.
  • Analyse and monitor signalman sites to advise customers on threshold levels for bulk deliveries.
  • Process applications/accounts for customers and maintain accurate records in CRM (Salsa).
  • Liaise daily with Sales Managers and Area Business Managers to discuss customer service strategies and KPIs.
  • Deliver high-quality customer service to meet or exceed sales targets, quotations, order placement, aged debt, and DSO goals.
  • Record and gather information on customer complaints, ensuring all details are accurately logged and investigated.
Requirements
  • 2 years' experience in office-based customer service roles.
  • Proficient in using full Microsoft packages, especially Excel.
  • Experience working with CRM systems.
  • Excellent attention to detail and communication skills.
Salary Information

The salary for this role is £25,000 - £30,000 per annum, depending on experience.



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