Onboarding Experience Manager

2 days ago


Brighton, Brighton and Hove, United Kingdom Cision Full time
Cision is hiring an Onboarding Experience Manager to lead and optimize a team that ensures effective customer ticket management, performance monitoring, and drives engagement through digital-first hubs and communities. This leader will oversee the implementation and optimization of customer support technologies like Zendesk to improve operational efficiency and enhance the customer experience. Key responsibilities include creating, tracking, and managing KPIs related to customer onboarding, success, and support. Additionally, this role will require a deep understanding of customer support systems and the optimization and management of platforms like Zendesk. $150,000 - $170,000 per year.

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