Client Onboarding Business Partner

3 weeks ago

Brighton, Brighton and Hove, United Kingdom Motorway Full time
About Motorway

Motorway is the UK's fastest-growing used car marketplace – our award-winning, online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our technology-led approach has redefined the experience of selling a car, generating thousands of monthly car sales and helping us grow to a team of over 250 across four locations.

We're valued at over $1 billion and backed by some of the world's leading technology investors, having raised £143 million in Series C funding. This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.

About the Role

We're seeking a Client Onboarding Business Partner; focused on ensuring the successful onboarding of new clients to Motorway Pay and enabling them to work effectively with the service going forward. This is a critical part of the client experience, offering significant potential to support and input into the evolution and enhancement of the Motorway Pay capability.

This role will collaborate closely with our Payment Operations team, Dealer Services teams, and Payments Leadership.

Key Responsibilities
  1. Drive and support the Motorway Pay onboarding journey of Clients by managing a portfolio of Client Onboarding cases.
  2. Conduct Client Due Diligence (CDD) and Know Your Customer (KYC) checks - assessing and validating various business structures to identify and document requirements under relevant regulations including FCA, JMLSG, and Anti-Money Laundering legislation.
  3. Review and manage authorisation of user access to maintain secure and compliant administration of Motorway Pay.
  4. Ensure Motorway continues to comply with relevant regulatory, legal, and contractual obligations by understanding and implementing respective guidance.
  5. Investigate and validate information and documentation submissions from both Clients and Suppliers.
  6. Engage with Clients, Suppliers, internal teams, and stakeholders to troubleshoot issues and ensure Client Onboarding cases are progressed to completion effectively.
  7. Review and approve Client applications to join the wider Motorway platform.
  8. Advise and support internal teams in the management of accurate and valid Client records.
  9. Troubleshoot issues related to CDD/KYC checks to ensure the process is as quick and seamless as possible.
  10. Address questions and concerns, ensuring prompt resolution to guarantee Clients and Suppliers feel valued by Motorway.
  11. Support the administration of our Payment Capability, enabling us to operate efficiently and securely.
Additional Responsibilities
  1. Respond to telephone calls, email, and personnel requests for technical or operational support from our Dealers and Suppliers.
  2. Research legislation and regulations to advise on updates to internal processes and guidance.
  3. Identify, research, and resolve Client technical, operational, or procedural problems.
  4. Document, track, and monitor problems to ensure timely resolution.
  5. Produce reports on the Payments adoption journey and process.
Requirements

We're looking for someone with:

  • Experience operating in a compliance role and/or regulated environment.
  • Demonstrable knowledge and understanding of KYC/CDD.
  • Task-oriented with a strong attention to detail.
  • Proactive with a strong bias for action.
  • Someone who loves rolling up their sleeves and doing whatever's required to achieve the goals of the payments team and wider business.
  • Outstanding written and verbal communication.
  • You're comfortable working in a scale-up stage business, where time is critical, and things change frequently.
  • You have an inquisitive mind and proactive approach to problem-solving and issue resolution.
  • You enjoy self-leading and working independently in a fast-paced, constantly changing environment.
Salary Range: £45,000 - £55,000 per annumLocation: Brighton

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