Digital Transformation Leader

20 hours ago


Brighton, Brighton and Hove, United Kingdom Cision Full time
Cision is seeking a highly experienced Digital Transformation Leader to drive customer success and ensure a seamless onboarding experience. The ideal candidate will have a passion for customer success and a track record of enhancing operational efficiency. With a strong focus on digital-first customer segments, this leader will optimize engagement and manage 1:X00 CSM to customer ratios. Key responsibilities include managing the Manager of Digital Customer Success, supervising the Manager of Academy and Community, overseeing technology implementations, and creating key performance indicators (KPIs) related to customer onboarding and support.

$140,000 - $160,000 per year.

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