Spanish Customer Service Representative

4 days ago

StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time £28,330
Job Title: Spanish Customer Service

As a European Responsible Gambling Support Advisor at bet365, you will join a specialist team who help and support our customers in the Spanish language.

Main Responsibilities:

  • Providing support to customers who demonstrate signs of problematic gambling.
  • Communicating effectively with our customers in Spanish.
  • Using internal tools to assist and take ownership of customer enquiries.
  • Liaising with internal departments.
  • Escalating queries where necessary.
  • Promoting safer gambling.
  • Awareness of policies, procedures and licensing requirements.
  • Applying self-exclusions to customers' accounts.
  • Dealing with responsible gambling queries and complaints.

Requirements:

  • Exceptional listening skills.
  • Fluent/Native verbal and written communication skills in Spanish.
  • Good communication skills in English.
  • Motivation to put the customer first.
  • Effective problem solver.
  • Passion for adhering to policies and procedures.
  • Willingness to learn.
  • Ability to multi-task; with strong attention to detail.
  • Displays an understanding to customers' needs.

What We Offer:

  • A competitive salary.
  • A generous bonus scheme.
  • Long service recognition.
  • A wide range of other benefits.

Working Hours:

The position is offered on a full-time basis working any five days from seven between 07:00-23:00.

Eligibility:

Successful applicants will be required to provide proof of eligibility to work in the UK from their first day of employment.

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