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Customer Service Representative
2 months ago
We are seeking a highly skilled and motivated Spanish Customer Service Representative to join our team. As a key member of our European Responsible Gambling Support team, you will play a vital role in providing exceptional support to our customers in the Spanish language.
Key Responsibilities- Provide support to customers who demonstrate signs of problematic gambling, ensuring they receive the best possible service while adhering to our Responsible Gambling policies and procedures.
- Communicate effectively with customers in Spanish, using internal tools to assist and take ownership of customer enquiries.
- Liaise with internal departments to ensure seamless communication and escalation of queries where necessary.
- Promote safer gambling practices and awareness of policies, procedures, and licensing requirements.
- Apply self-exclusions to customers' accounts and deal with responsible gambling queries and complaints.
- Exceptional listening skills and fluency in Spanish, both verbally and in writing.
- Good communication skills in English.
- Motivation to put the customer first and effective problem-solving skills.
- Passion for adhering to policies and procedures, with a willingness to learn and adapt.
- Ability to multi-task, with strong attention to detail and an understanding of customers' needs.
We offer a competitive salary, generous bonus scheme, long service recognition, and a wide range of other benefits. The starting salary for this position is competitive, increasing to £28,330 per annum upon successful completion of training.
Successful applicants will be required to provide proof of eligibility to work in the UK from their first day of employment.
