Customer Service Representative

2 months ago


StokeonTrent, Stoke-on-Trent, United Kingdom Holdcroft Motor Group Full time

Contact Centre Advisor - Stoke-on-Trent

We are seeking a highly skilled and motivated individual to join our After Sales Team as a Contact Centre Advisor. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Book customers in for services and MOTs, and provide recommendations for additional products and services.
  • Proactively contact customers to discuss their service and MOT requirements.
  • Manage service bookings and appointments efficiently, ensuring they meet set manufacturer criteria.
  • Upsell additional products to customers to meet KPIs.

Requirements:

  • Excellent customer service and sales skills.
  • Ability to achieve targets individually and as a team.
  • Organised and motivated with a friendly and professional manner.
  • Previous experience in a contact centre environment.
  • IT and computer literate, with the ability to use company systems.

Benefits:

  • Competitive salary, commission, and bonus scheme.
  • Employee discount.
  • In-house training programme.
  • Colleague referral bonus scheme.
  • 23 days holiday plus bank holidays.
  • Employee assistance programme.
  • Flu jab.


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