Customer Service Representative
2 months ago
Contact Centre Advisor - Stoke-on-Trent
We are seeking a highly skilled and motivated individual to join our After Sales Team as a Contact Centre Advisor. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Book customers in for services and MOTs, and provide recommendations for additional products and services.
- Proactively contact customers to discuss their service and MOT requirements.
- Manage service bookings and appointments efficiently, ensuring they meet set manufacturer criteria.
- Upsell additional products to customers to meet KPIs.
Requirements:
- Excellent customer service and sales skills.
- Ability to achieve targets individually and as a team.
- Organised and motivated with a friendly and professional manner.
- Previous experience in a contact centre environment.
- IT and computer literate, with the ability to use company systems.
Benefits:
- Competitive salary, commission, and bonus scheme.
- Employee discount.
- In-house training programme.
- Colleague referral bonus scheme.
- 23 days holiday plus bank holidays.
- Employee assistance programme.
- Flu jab.
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