Spanish Customer Service Representative

5 days ago

StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time
Job Overview

We are seeking a highly skilled and motivated Spanish Customer Service Representative to join our team at bet365. As a key member of our customer support team, you will play a vital role in providing exceptional service to our customers who interact with us in Spanish.

Main Responsibilities

  • Provide support to customers who demonstrate signs of problematic gambling, ensuring they receive the best possible service while adhering to our Responsible Gambling policies and procedures.
  • Communicate effectively with customers in Spanish, using internal tools to assist and take ownership of customer enquiries.
  • Liaise with internal departments to resolve customer queries and escalate where necessary.
  • Promote safer gambling practices and apply self-exclusions to customers' accounts as required.
  • Deal with responsible gambling queries and complaints in a professional and empathetic manner.

Requirements

  • Fluent/Native verbal and written communication skills in Spanish.
  • Good communication skills in English.
  • Exceptional listening skills and ability to multi-task with strong attention to detail.
  • Motivation to put the customer first and a passion for adhering to policies and procedures.
  • Ability to learn and adapt to new processes and procedures.

What We Offer

  • A competitive salary and generous bonus scheme.
  • Long service recognition and a wide range of other benefits.
  • An excellent training programme and continuous development opportunities.

Preferred Skills and Qualifications

  • Previous experience in customer-facing roles, preferably in a regulated industry.
  • Knowledge of Responsible Gambling policies and procedures.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your CV and a cover letter, to [insert contact information].

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