Global Lifestyle Manager

12 hours ago

London, Greater London, United Kingdom Insignia Group of Companies Full time

About the Role

We are seeking an experienced Global Lifestyle Manager to join our team at Insignia Group of Companies in London. As a key member of our management team, you will be responsible for overseeing our Concierge services and travel department, ensuring seamless delivery of exceptional member experiences.

Key Responsibilities:

  • Maintain effective managerial relationships with staff, fostering high motivation and quality work standards.
  • Serve as an ambassador and evangelist for our Lifestyle Boutique within and outside the organization.
  • Build and structure a global team of professional Concierges.
  • Be available 24/7 and handle escalations and difficult situations promptly.
  • Develop and implement induction training programs for new staff, working closely with the Head of Front Office and Quality Department.
  • Monitor and review department performance, identifying areas for improvement.
  • Address administrative matters related to staff management and development, collaborating with the Head of Personal Assistant & Board.
  • Provide written reports to the Board and Head of Lifestyle Boutique on department performance and customer satisfaction.
  • Educate staff on procedures and ensure adherence to standards.
  • Create guidelines for measuring and maintaining selling skills, conversions, and upselling.
  • Promote daily patrols of the development and instigate corrective measures or procedures as needed.

Requirements:

  • Professional demeanor suitable for a luxury environment.
  • Fluent English (oral and written) and at least two additional European languages, including Italian, Portuguese, German, Spanish, and French; Mandarin knowledge is beneficial.
  • At least eight years' experience as a Concierge/Front Desk Supervisor in luxury resorts and/or luxury brands, comfortable in an office environment.
  • Detailed-oriented with exceptional organizational and communication skills.
  • Able to manage multiple tasks in a dynamic environment.
  • Excellent communication and negotiation skills, with ability to listen, clarify, and respond to member concerns.
  • Proficient in building partner databases globally, negotiating commissions, and creating pricing policies.
  • Problem-solving and stress tolerance skills.
  • Strong organizational and managerial abilities, with experience working in a multicultural environment.
  • Proficiency in Microsoft Office and Publisher.

Estimated Salary Range: £80,000 - £120,000 per annum

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