Luxury Lifestyle Manager

6 days ago

London, Greater London, United Kingdom Insignia Group of Companies Full time
Job Overview
Insignia Group of Companies seeks an experienced Luxury Lifestyle Manager to oversee the Concierge services and travel department. This role requires exceptional leadership skills, ensuring a high-quality member experience. The ideal candidate will possess strong communication and negotiation skills, with the ability to build partnerships globally.

Key Responsibilities
- Maintain effective relationships with staff, promoting motivation and high performance standards.
- Foster a positive image for Insignia's Lifestyle Boutique both internally and externally.
- Establish a global team of professional Concierges, providing guidance and support.
- Ensure 24/7 availability, handling escalated issues promptly and professionally.
- Develop and implement training programs for new staff, in collaboration with the Head of Front Office and Quality Department.
- Monitor and review departmental performance, making data-driven decisions.
- Collaborate with the Head of Personal Assistant & Board, keeping them informed of key events and issues affecting customer satisfaction.
- Provide written reports to the Board and Head of Lifestyle Boutique, highlighting key developments and challenges.

Requirements
- Professional demeanor suitable for a luxury environment.
- Fluency in English and at least two additional European languages (Italian, Portuguese, German, Spanish, French). Mandarin knowledge is an asset.
- A minimum of 8 years' experience as Concierge/Front Desk Supervisor in luxury resorts and/or luxury brands, with ease in office environments. Strong organizational and communication skills are essential.
- Ability to handle multiple tasks in fast-paced environments.
- Excellent communication and negotiation skills, with the capacity to listen, clarify, and respond to member concerns effectively.
- Capacity to build and maintain a global partner database, negotiate commissions, and secure best prices.
- Problem-solving and stress tolerance skills are critical in this role.
- Proficient use of Microsoft Office and Publisher.

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