Lifestyle Services Manager

14 hours ago


London, Greater London, United Kingdom Insignia Group of Companies Full time

We are seeking a highly experienced professional to lead our Concierge services and travel department at Insignia Group of Companies' London office. This is an exceptional opportunity for someone with a passion for delivering luxury experiences.

Key Responsibilities:
  • Maintain effective managerial relationships with staff to ensure high motivation and work standards.
  • Serve as an ambassador for the Lifestyle Boutique within and outside the organization.
  • Build and structure a global team of professional concierges.
  • Be available 24/7 for escalated situations and difficult tasks.
  • Coordinate induction training for new staff and ensure adherence to procedures.
  • Monitor and review department performance.
  • Handle administrative matters related to department management and development.
  • Provide written reports to the Board and Head of Lifestyle Boutique.
  • Ensure staff are trained to perform duties effectively, efficiently, and safely.
  • Create guidelines for measuring and maintaining selling skills, conversions, and upselling.
Professional Requirements:
  • Exhibit professionalism suitable for a luxury environment.
  • Fluent English and at least two additional European languages (Italian, Portuguese, German, Spanish, French, Mandarin).
  • At least 8 years' experience as Concierge/Front Desk Supervisor in luxury resorts and/or brands, comfortable in an office environment.
  • Detailed-oriented with outstanding organizational and communication skills.
  • Able to handle multiple tasks in a dynamic environment.
  • Excellent communication and negotiation skills.
  • Ability to build partner databases globally and negotiate prices.
  • Create pricing policies for the Lifestyle Boutique.
  • Problem-solving and stress tolerance skills.
  • Exceptional organization and managerial skills.
  • Foster teamwork in a multicultural setting.
  • Proficient in Microsoft Office and Publisher.
Benefits:
  • Pension scheme.
  • Generous holiday allowance.
  • Discretionary bonus scheme.
Estimated Salary Range:

£90,000 - £130,000 per annum



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