Lifestyle Services Manager
14 hours ago
We are seeking a highly experienced professional to lead our Concierge services and travel department at Insignia Group of Companies' London office. This is an exceptional opportunity for someone with a passion for delivering luxury experiences.
Key Responsibilities:- Maintain effective managerial relationships with staff to ensure high motivation and work standards.
- Serve as an ambassador for the Lifestyle Boutique within and outside the organization.
- Build and structure a global team of professional concierges.
- Be available 24/7 for escalated situations and difficult tasks.
- Coordinate induction training for new staff and ensure adherence to procedures.
- Monitor and review department performance.
- Handle administrative matters related to department management and development.
- Provide written reports to the Board and Head of Lifestyle Boutique.
- Ensure staff are trained to perform duties effectively, efficiently, and safely.
- Create guidelines for measuring and maintaining selling skills, conversions, and upselling.
- Exhibit professionalism suitable for a luxury environment.
- Fluent English and at least two additional European languages (Italian, Portuguese, German, Spanish, French, Mandarin).
- At least 8 years' experience as Concierge/Front Desk Supervisor in luxury resorts and/or brands, comfortable in an office environment.
- Detailed-oriented with outstanding organizational and communication skills.
- Able to handle multiple tasks in a dynamic environment.
- Excellent communication and negotiation skills.
- Ability to build partner databases globally and negotiate prices.
- Create pricing policies for the Lifestyle Boutique.
- Problem-solving and stress tolerance skills.
- Exceptional organization and managerial skills.
- Foster teamwork in a multicultural setting.
- Proficient in Microsoft Office and Publisher.
- Pension scheme.
- Generous holiday allowance.
- Discretionary bonus scheme.
£90,000 - £130,000 per annum
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