Customer Resolution and Information Manager

3 weeks ago


Birkenhead, Wirral, United Kingdom Brackenberry Full time

We are seeking a highly skilled Customer Resolution and Information Manager to join our team at Brackenberry Ltd. The successful candidate will be responsible for liaising with elected members and Members of Parliament in dealing and responding to requests for information.

Key responsibilities include:

  • Design and deliver training about complaints policies, procedures, and information responsibilities to staff and managers across Childrens Services.
  • Develop and agree annual measures and budgets for the Customer Resolution & Information Team.
  • Manage the Team budget which will include the employment of self-employed independent investigations.
  • Liaise with elected members, senior managers, external organisations, and the community to shape and improve service delivery.

Requirements:

  • Professional qualification or degree.
  • Experience in managing and implementing effective processes for dealing with complaints and enquiries.
  • Ability to develop organisational policies which reflect national legislation relating specifically to the handling of complaints and/or adhering to information responsibilities.

Please note:

  • You should be available to work immediately or at short notice.
  • You should have the right to work in the U.K.

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunity employer.



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