Complaints Resolution Specialist

3 weeks ago


Birkenhead, Wirral, United Kingdom Brackenberry Full time

We are partnering with a Local Authority in Wirral to support the appointment of a Complaints Investigation officer on a 1-month contract, with potential for extension. To apply, please submit your CV for immediate consideration.

Key Responsibilities:

  • Liaise with Social Services Managers regarding disciplinary issues arising from complaints.
  • Provide information and advice to staff on the operation of complaints procedures and assist with staff training as needed.
  • Actively seek information from service users regarding their experience.
  • Be responsible for defined areas of service development in relation to quality assurance, working across agencies to improve and modernise services.
  • Prepare and present responses to queries from elected members as required.

Please note:

  • Availability to start immediately or at short notice is essential.
  • Right to work in the U.K is required.
  • A basic DBS is necessary for this role.

Disclaimer: Brackenberry Ltd acts as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunity employer. This role is temporary, though assignments can be extended by clients on a longer term basis and may become permanent. Important: We will interpret your application as permission to submit your CV to this role unless advised otherwise. Your DBS must be either through us or accompanied by a subscription to the DBS updating service.



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