Customer Resolution Manager

4 weeks ago


Birkenhead, Wirral, United Kingdom Brackenberry Full time

We are seeking a highly skilled Customer Resolution Manager to join our team at Brackenberry Ltd. The successful candidate will be responsible for liaising with elected members and Members of Parliament in dealing and responding to requests for information.

The ideal candidate will have experience in managing and implementing effective processes for dealing with complaints and enquiries, as well as developing organisational policies which reflect national legislation relating specifically to the handling of complaints and/or adhering to information responsibilities.

Key responsibilities will include:

  • Design and deliver training about complaints policies, procedures and information responsibilities to staff and managers across Childrens Services.
  • Develop and agree annual measures and budgets for the Customer Resolution & Information Team.
  • Manage the Team budget which will include the employment of self-employed independent investigations.
  • Liaise with elected members, senior managers, external organisations and the community to shape and improve service delivery.

Qualifications:

  • Professional qualification or degree.

Experience:

  • Managing staff, working collaboratively to support each other and to ensure that they can meet timescales and deadlines required.
  • Working with partners with regulatory bodies including the Local Government Ombudsman, Information Commissioners and other regulators.
  • Providing advice and guidance to staff including practitioners and senior managers.

Please note:

  • You should be available to work immediately or at a short notice.
  • You should have right to work in U.K


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