Complaints Resolution Specialist

4 weeks ago


Birkenhead, Wirral, United Kingdom Brackenberry Full time

We are working closely with a Local Authority in Wirral to assist with the appointment of a Complaints Investigation officer, on a 1-month contract, which may be extended at the client's discretion. Please submit your CV for immediate consideration.

Key Responsibilities:

  • To liaise with Social Services Managers regarding disciplinary issues arising from complaints.
  • To provide information and advice to staff throughout the department on the operation of the complaints procedures and to assist staff training as and when required.
  • To actively seek information from service users regarding the service they receive.
  • To be responsible for defined areas of service development in relation to quality assurance as required by the Head of Branch, working across agencies in partnership with key stakeholders and service users to improve and modernise services.
  • To prepare and present responses to queries from elected members as required by the Head of Branch or the Director of Adult Social Services.

Requirements:

  • You should be available to work immediately or at short notice.
  • You should have the right to work in the U.K.
  • This role requires a basic DBS.

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunity employer. All of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.



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