Customer Service Manager

3 days ago


Birkenhead, Wirral, United Kingdom Deichmann Full time

Deichmann is seeking a Customer Service Manager to join the team in our Birkenhead store.

About Deichmann

We are a leading footwear retailer with a passion for delivering exceptional customer service. Our team is dedicated to providing a welcoming and supportive environment for all customers.

Job Description

This part-time, permanent position involves supervising a team of retail staff and ensuring the smooth operation of the store. Key responsibilities include:

  • Leading and motivating the team to achieve sales targets and KPIs
  • Providing excellent customer service and product knowledge
  • Assisting management with daily tasks, including cash handling and stock management
  • Maintaining a clean and organized store environment
Requirements

To be successful in this role, you will have:

  • Previous retail experience, preferably in a supervisory capacity
  • Strong leadership and communication skills
  • A positive attitude towards customer service and teamwork
  • The ability to work calmly under pressure and adapt to changing situations
What We Offer

In return for your hard work, you will receive a competitive hourly rate of up to £12.64 + performance-related bonus. This role also offers opportunities for career development and growth within the company.

Working Hours

You will be contracted to work 16 hours per week, with flexibility to work any day (Monday-Sunday). We value work-life balance and offer a supportive working environment.



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