Customer Service Representative

2 weeks ago


Birkenhead, Wirral, United Kingdom Jones & Chapman Full time

Job Summary

We are seeking a highly skilled CUSTOMER SERVICE ADVISOR to join our team in providing exceptional property management and tenancy administration support services to branches, landlords, and tenants.

Main Responsibilities

  • Provide property management and tenancy administration support services to branches, landlords, and tenants.
  • Coordinate and prepare renewal of tenancies.
  • Liaise with contractors to ensure repair/maintenance works are carried out in time and to agreed standards.

Key Skills and Qualifications

  • Outstanding customer service skills.
  • Solid administration skills.
  • Resilient, positive, numerate, and detail-oriented.
  • Organised and able to prioritise workload in a fast-paced environment.
  • Excellent verbal and written communication skills.
  • IT literate (MS Office, internet, email systems).

Additional Benefits

  • Company events.
  • Company pension.
  • Employee discount.
  • Life insurance.
  • Referral programme.
  • Sick pay.
  • Wellness programme.

About Us

We are Connells Group, one of the largest and most successful estate agency and property service providers in the country. We offer a range of services including residential sales, lettings, and mortgages. Our team comes from a diverse range of backgrounds and we are committed to delivering the highest levels of customer service.



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