Customer Service Representative

1 week ago


Birkenhead, Wirral, United Kingdom Jones & Chapman Full time

About the Role

We are seeking a highly motivated Customer Service Advisor to join our team in our Lettings Support Centre. As a valued member of our team, you will provide property management and tenancy administration support services to branches, landlords, and tenants.

Key Responsibilities

  • Provide property management and tenancy administration support services
  • Coordinate and prepare renewal of tenancies
  • Liaise with contractors to ensure repair/maintenance works are carried out in time and to agreed standards

Skills and Experience Required

  • Outstanding customer service skills
  • Solid administration skills
  • Resilient, positive, numerate, and detail-oriented
  • Organized and able to prioritize workload in a fast-paced environment
  • Excellent verbal and written communication skills
  • IT literate (MS Office, internet, email systems)

Additional Benefits

  • Company events
  • Company pension
  • Employee discount
  • Life insurance
  • Referral programme
  • Sick pay
  • Wellness programme

About Us

Connells Group, known locally as Jones & Chapman, is one of the largest and most successful estate agency and property service providers in the country. We offer a range of services including residential sales, lettings, and mortgages. We are committed to delivering the highest levels of customer service.



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