Customer Experience Development Manager

4 days ago


Birkenhead, Wirral, United Kingdom HSB Engineering Insurance Full time

We are seeking a highly motivated and well-organized Customer Experience Development Manager to join our team at HSB Group. In this role, you will be responsible for creating long-term relationships with our customers and site contacts throughout the life cycle of a development, ensuring a seamless customer journey.

Key Responsibilities:

  • Account ownership and end management of the customer journey and experience
  • To deliver the best possible customer service when dealing with existing or potential customers through excellent written and oral communication
  • Frequently liaising with sales, surveying, and all other teams as necessary to develop cross-working relationships and facilitate an excellent experience for the customer
  • Taking responsibility for actions and owning issues
  • Proactively making frequency-based progress calls and supporting the team to do this
  • Serving as the lead point of contact for all customer account management matters, remote technical staff, and all internal departments regarding the progression of the site development
  • Providing Extranet support for new customers
  • Building and maintaining strong, long-lasting client relationships
  • Ensuring the timely and successful delivery of our solutions according to customer needs and objectives

About You:

  • Highly motivated and well-organized, displaying a positive mindset and high energy
  • Excellent knowledge of Customer Service and prior experience is desirable
  • Confident in escalating and discussing issues with senior colleagues
  • Able to follow and champion the MDIS culture and values
  • High level of interpersonal skills, with the ability to build relationships and remain open and honest

With a competitive salary of £45,000 - £55,000 per annum, depending on experience, we offer a challenging and rewarding career opportunity. If you have a passion for delivering exceptional customer experiences, please apply now.

Benefits:

  • A competitive salary of £45,000 - £55,000 per annum
  • A dynamic and supportive work environment
  • Ongoing training and professional development opportunities
  • A chance to make a real difference in the lives of our customers

HSB Engineering Insurance is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive workplace where everyone feels valued, respected, and able to succeed. We look forward to hearing from you



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