Customer Experience Liaison

2 weeks ago


Birkenhead, Wirral, United Kingdom HSB Engineering Insurance Full time

Role: Customer Experience Specialist

Location: Birkenhead

Hybrid working - 2 days per week in office

Role Purpose:

To foster long-term, trusting relationships with our customers and site contacts throughout the life cycle of a development and provide a seamless customer journey. As a key point of contact for customers post order, the Customer Experience Specialist develops a culture of customer satisfaction.

Key Responsibilities:

  1. Develop and maintain strong relationships with customers and site contacts.
  2. Provide exceptional customer service and support.
  3. Collaborate with internal teams to ensure a seamless customer journey.

About HSB Engineering Insurance:

We are a leading provider of engineering insurance solutions. Our team is dedicated to delivering exceptional customer experiences and building long-term relationships with our clients.



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