Customer Experience Liaison
2 weeks ago
Role: Customer Experience Specialist
Location:
Hybrid working - 2 days per week in office
Brand: Premier Guarantee
Role Purpose:
To create long-term, trusting relationships with our customers and site contacts throughout the life cycle of a development and provide a seamless customer journey. The Customer Experience Specialist is the key point of contact for customers post order, developing and maintaining strong relationships to ensure customer satisfaction and loyalty.
Key Responsibilities:
- Develop and implement customer experience strategies to enhance customer satisfaction and loyalty.
- Build and maintain strong relationships with customers and site contacts to ensure a seamless customer journey.
- Provide exceptional customer service and support to resolve customer queries and issues.
- Collaborate with internal stakeholders to ensure customer needs are met and exceeded.
Requirements:
- Strong communication and interpersonal skills.
- Ability to build and maintain strong relationships with customers and site contacts.
- Excellent customer service and problem-solving skills.
- Ability to work in a hybrid environment with 2 days per week in office.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
Apply Now:
ZIPC1_UKTJ
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