Customer Experience Liaison

2 weeks ago


Birkenhead, Wirral, United Kingdom HSB Engineering Insurance Full time
Job Description

Role: Customer Experience Specialist

Location:

Hybrid working - 2 days per week in office

Brand: Premier Guarantee

Role Purpose:

To create long-term, trusting relationships with our customers and site contacts throughout the life cycle of a development and provide a seamless customer journey. The Customer Experience Specialist is the key point of contact for customers post order, developing and maintaining strong relationships to ensure customer satisfaction and loyalty.

Key Responsibilities:

  1. Develop and implement customer experience strategies to enhance customer satisfaction and loyalty.
  2. Build and maintain strong relationships with customers and site contacts to ensure a seamless customer journey.
  3. Provide exceptional customer service and support to resolve customer queries and issues.
  4. Collaborate with internal stakeholders to ensure customer needs are met and exceeded.

Requirements:

  • Strong communication and interpersonal skills.
  • Ability to build and maintain strong relationships with customers and site contacts.
  • Excellent customer service and problem-solving skills.
  • Ability to work in a hybrid environment with 2 days per week in office.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.

Apply Now:

ZIPC1_UKTJ



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