Customer Experience Liaison

1 month ago


Birkenhead, Wirral, United Kingdom HSB Engineering Insurance Full time

Role: Customer Experience Specialist

Location: Birkenhead

Hybrid working - 2 days per week in office

Key Responsibilities:

To build and maintain long-term relationships with customers and site contacts throughout the development lifecycle, ensuring a seamless customer experience.

Key Accountabilities:

Develop a deep understanding of customer needs and preferences to deliver tailored solutions.

Collaborate with cross-functional teams to ensure customer satisfaction and loyalty.

Identify and address customer pain points to improve overall experience.

Stay up-to-date with industry trends and best practices to continuously enhance customer experience.

Work closely with customers to understand their goals and objectives, and develop strategies to meet their needs.

Provide exceptional customer service, responding promptly to customer inquiries and concerns.

Measure and report on customer satisfaction and loyalty metrics to inform business decisions.

Contribute to the development of customer experience strategies and initiatives that drive business growth.

Collaborate with internal stakeholders to ensure alignment and effective communication.

Stay organized and manage multiple customer relationships simultaneously.

Continuously seek opportunities to improve processes and procedures to enhance customer experience.

Work in a hybrid environment, with 2 days per week in the office.



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