Customer Service Liaison

4 weeks ago


Birkenhead, Wirral, United Kingdom Beauparc Careers Full time
Job Summary

As a Customer Service Coordinator at Beauparc Careers, you will play a vital role in ensuring exceptional customer experiences. Your primary responsibility will be to handle all service-related enquiries, bookings, and new orders in a timely and efficient manner. You will also be required to liaise with suppliers and update internal stakeholders and customers accordingly.

Key Responsibilities

• Proactively work from a fast-paced shared mailbox, CRM system, and Customer Portals, while taking incoming calls.
• Ensure that all enquiries are accurately recorded and investigated, in line with company right first time policy.
• Resolve all said enquiries to conclusion in a timely manner, ensuring a positive customer journey.
• Ensure that all IT systems are properly used and all data is accurately recorded on the system.
• Schedule waste collections with sub-contractors for Trade, Hazardous, Confidential & Bulk Clearances.
• Obtain quotations from Third Party Suppliers where necessary and keep accurate records.
• Investigate Customer / Sub-contractor invoice queries.
• Complete / Prepare Waste Transfer Notes where required.

Requirements

• High level of accuracy and attention to detail.
• Ability to multitask and prioritise multiple tasks at any given time.
• Excellent communication and interpersonal skills.

About Beauparc Careers

Beauparc Careers is a dynamic and fast-paced company that values exceptional customer service. We are committed to providing our customers with the highest level of service and support.

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