Commercial Operations Manager
1 month ago
Location: London
Job Description
The European Commercial Operations Manager plays a critical role in LEK's European Commercial Team, a high-energy, intellectually curious, service-oriented, analytical team committed to enabling revenue growth in the region. We are key stewards of valuable assets, including our cumulative IP and collective contact networks, as well as critical business processes such as revenue performance reporting and planning, pipeline and sales cycle management, and marketing communications.
- Operational support for all commercial functions:
- Business performance reporting: Across the European region, focusing on pipeline and sales conversion analysis; sector revenue performance vs. budgets;
- Pricing: Analysis and support for deployment of pricing strategies, including strategic discounting, client acquisition, and client value analysis.
- Digital enablement: Optimizing enterprise software and data assets, and deploying generative AI and ML to improve processes and reveal insights.
- Key account management:
- Market sentiment and business intelligence: Support where required to protect clients and mitigate risk for LEK.
A successful Commercial Operations Manager likely has experience in a consulting firm or closely adjacent organization (private equity, internal corporate strategy, etc.) with a track record of high performance across analytical/technical capabilities and senior stakeholder engagement/PMO capabilities:
- High degree of commercial acumen and experience working on high-stakes strategic and organizational issues.
- Excellent quantitative analytics, including high fluency in Excel and experience with advanced analytics platforms (e.g., Tableau, PowerBI, Alteryx).
- Masterful MS Office skills, particularly in developing presentations for C- and Board-level audiences.
- Ability to develop rapid fluency in relevant enterprise software platforms (e.g., Salesforce, SAP, SharePoint).
This role will be based in our London office.
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