Energy Advisor
2 days ago
This role is perfect for someone who wants to learn and gain experience in providing energy advice to householders through working with one of the UK's leading organisations in this field.
Key Responsibilities:- Provide strong customer service, working primarily on our telephone advice projects, taking calls on our advice line or making outbound calls.
- Record client details onto our database accurately and in a timely manner, ensuring data collection is compliant and thorough.
- Use own knowledge to assess help and support needed, ensuring all possible support routes are explored to maximise the benefits to clients.
- Identify energy improvements that can be made to clients' properties and refer to installers who can fit them.
- Help vulnerable clients make applications for grants and switch energy tariffs where appropriate.
- Provide energy advice to people at events and at surgeries.
- Minimum Maths and English GCSE.
- Experience of giving advice, customer service or helping others in some capacity.
- Ability to communicate effectively with people verbally and in writing.
- Generous pension (8% employer contribution).
- We will pay fees and expenses on relevant training courses.
- Subsidised bike purchase.
- Tech Scheme.
- Life Assurance.
- Health Cash plan.
- Retail discounts, discounted breakdown cover and much more.
We are looking for a motivated and enthusiastic individual to join our team. If you have a passion for sustainability and customer service, we would love to hear from you.
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