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Energy Advisor
2 months ago
This is an exciting opportunity to join our team at the Centre for Sustainable Energy as an Energy Advisor. As an Energy Advisor, you will play a key role in providing expert advice to householders on energy-related issues.
Key Responsibilities- Provide strong customer service, working primarily on our telephone advice projects, taking calls on our advice line or making outbound calls.
- Record client details onto our database accurately and in a timely manner, ensuring data collection is compliant and thorough.
- Use your knowledge to assess help and support needed, ensuring all possible support routes are explored to maximise the benefits to clients.
- Identify energy improvements that can be made to clients' properties and refer to installers who can fit them.
- Help vulnerable clients make applications for grants and switch energy tariffs where appropriate.
- Provide energy advice to people at events and at surgeries.
- Minimum Maths and English GCSE.
- Experience of giving advice, customer service or helping others in some capacity.
- Ability to communicate effectively with people verbally and in writing.
We offer a range of benefits, including a generous pension, subsidised bike purchase, and retail discounts. If you are passionate about sustainability and customer service, we would love to hear from you.
