Zero Carbon Living Advisor

1 month ago


Bristol, Bristol, United Kingdom OVO Energy Full time
Zero Carbon Living Advisor

At OVO Energy, we're on a mission to solve one of humanity's biggest challenges: the climate crisis. We're looking for a talented Zero Carbon Living Advisor to join our team and help us make a real difference to our customers.

About the Role

This is a unique opportunity to work with our most vulnerable customers, providing outstanding service and support across the entire customer lifecycle. As a Zero Carbon Living Advisor, you'll be the face of OVO, delivering exceptional customer experiences and helping us achieve our goal of a zero-carbon future.

Key Responsibilities
  • Engage with customers, communicating with passion and empathy across phone, email, and web chat contacts.
  • Quickly understand customer queries, taking ownership to resolve issues first time and prevent repeat contact.
  • Coach and support colleagues in areas where you have expertise, enhancing the overall knowledge and skills of the team.
  • Take ownership of the success of the entire squad, working collaboratively to achieve shared objectives.
  • Manage your day effectively, prioritizing customer demands and ensuring the overall objectives of the squad are met.
  • Contribute to meetings and discussions, sharing your expertise and ideas to drive success.
What You'll Need
  • A passion for helping and supporting vulnerable customers, with excellent communication skills and a desire to show empathy and understanding.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • Strong problem-solving skills, with a focus on finding creative solutions to customer queries.
  • Collaborative mindset, with a willingness to work with colleagues to achieve shared goals.
What We Offer

We're committed to creating a workplace that's inclusive, diverse, and supportive. As a Zero Carbon Living Advisor, you'll enjoy a range of benefits, including:

  • A competitive salary, with opportunities for growth and development.
  • A comprehensive benefits package, including health insurance, pension scheme, and flexible working arrangements.
  • Ongoing training and development, to help you succeed in your role and beyond.
  • A dynamic and supportive team environment, with opportunities to collaborate and learn from colleagues.

We're proud to be an equal opportunities employer, committed to creating a workplace that's inclusive and diverse. If you're passionate about sustainability, customer service, and making a real difference, we'd love to hear from you.



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